https://revistas.ucr.ac.cr/index.php/ecienciase-Ciencias de la Información ISSN electrónico: 1659-4142

Evolución del concepto producto y servicio en la biblioteca: organización orientada al servicio e intensiva en conocimiento

Valentino Morales López



DOI: https://doi.org/10.15517/eci.v8i2.30933

Resumen


El presente artículo tiene por objeto el análisis de lo que significa la biblioteca como organización orientada al servicio e intensiva en conocimiento. El supuesto del que se parte es que se ha aseverado que una característica de la biblioteca es ser una institución pionera en la prestación de servicio, y en el contexto de la sociedad de la información y del conocimiento adquiere un papel trascendental. Sin embargo, la respuesta que esta institución presente a la sociedad no solo debe ser externa, también hay que plantear nuevos marcos conceptuales que permitan entender de qué forma la organización interna de la biblioteca se debe reconfigurar, entendida como una organización intensiva en conocimiento. Así que la principal conclusión es que la biblioteca es de tipo rutinaria con alto grado de especialización e integra elementos simbólicos, y para su adecuado funcionamiento necesita tener un alto grado de comunicación entre sus integrantes.

Palabras clave


biblioteca orientada al servicio; biblioteca intensiva en conocimiento; servicios de información y referencia; servicios bibliotecarios; sociedad de la información

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Referencias


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