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)
Modelo de gestión organizacional basado en ITIL 4 - Prácticas de Servicios
y su aporte a los sistemas de información para toma de decisiones
Ericka Zúñiga Arguedas
InterSedes, Revista electrónica de las sedes regionales de la Universidad de Costa Rica,
ISSN 2215-2458, Volumen XXIII, Número 48, Julio-Diciembre, 2022.
10.15517/isucr.v23i48 | intersedes.ucr.ac.cr | intersedes@ucr.ac.cr
A: Organizations in their daily actions require valid, accurate, quality and timely
information to support decision making in order to establish strategies and business tactics
that allow them to create competitive and dierentiating advantages over the competition,
institutions in the educational sector do not escape this reality. is article presents the
development of a proposal for an organizational management model based on ITIL 4 service
management, to enhance the improvement in the structure, quality and eciency of the
technical-operational processes of the Online Learning Program of the Universidad Estatal
a Distancia and the contribution that this generates as a tool to feed the Organizational
Information Systems with data that can be translated into information and knowledge that
supports the dierent management levels and thus create value for both the organization and
for the provision of services.
R: Las organizaciones en su diario accionar requieren de información válida,
certera, de calidad y en el momento oportuno que fundamente la toma de decisiones al
establecer estrategias y tácticas de negocios que les permitan crear ventajas competitivas
y diferenciadoras frente a la competencia; las instituciones del sector educativo no
escapan a esta realidad. En este artículo se expone una propuesta de un modelo de gestión
organizacional basado en la administración de servicios de ITIL 4, para potenciar la mejora
en la estructura, calidad y eciencia de los procesos técnico-operativos del Programa de
Aprendizaje en Línea de la Universidad Estatal a Distancia y el aporte que este genera como
herramienta para alimentar a los sistemas de información organizacionales con datos que
puedan ser traducidos en información y conocimiento que apoye los distintos niveles
gerenciales y por ende creen valor tanto para la organización como para la prestación de
servicios.
Universidad de Costa Rica
Maestría Profesional en Tecnologías de Información
y Comunicación para la Gestión Organizacional
San José, Costa Rica
ericka.zunigaarguedas@ucr.ac.cr
Publicado por la Editorial Sede del Pacíco, Universidad de Costa Rica
P : sistemas de información, sistemas de información gerencial, sistemas de
información transaccional, ITIL, gestión de servicios, gestión organizacional.
K: Information System, Management Information System, Transaction
Processing System, ITIL, Service Management, Organizational Management Information
System, Management Information System, Transaction Processing System, ITIL, Service
Management, Organizational Management
Organizational Management Model based on ITIL 4 - Service Practices and its
contribution to the Information Systems for Decision Making
Recibido: 07-02-22 | Aceptado: 21-03-22
C (APA): Zúñiga Arguedas, E. (2022). Modelo de gestión organizacional basado en ITIL 4 -
Prácticas de Servicios y su aporte a los sistemas de información para toma de decisiones. InterSedes, 23(48),
308–328. DOI 10.15517/isucr.v23i48.50034