Abstract
The predominant trend in today's industrial activities is focused on the development of quality systems to satisfy customers. The following paragraphs provide an overview of some basic elements for developing a quality system in a construction company. The recommendations are based on the international ISO 9000 standards, which represent the global trend for organizing and supporting quality systems within service and product-based companies.
References
Acuña, Jorge. Control de calidad, Editorial Instituto Tecnológico de Costa Rica, 1992
FHWA, Highway Materials Engineering, Module 1: Materials Control and Acceptance Quality Assurance, Report # FHWA-HI-90-004, McLean, Virginia, Febrero 1990.
International Standards Organization, Normas ISO-900x para sistemas de calidad en empresas de productos y servicios.
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Copyright (c) 2025 Marcos Rodríguez (Autor/a)