Tecno-estrés, compromiso con la carrera, satisfacción con la vida y la interacción trabajo-familia en trabajadores de la información y tecnologías de la comunicación

Carlotto, Mary Sandra; Welter Wendt, Guilherme; Jones, Alice P.

doi:10.15517/ap.v31i122.22729

Autores

Mary Sandra Carlotto Universidade do Vale do Rio dos Sinos, Brasil Autor
Guilherme Welter Wendt Goldsmiths, University of London, England. Autor
Alice P. Jones Goldsmiths, University of London, England. Autor

DOI:

https://doi.org/10.15517/ap.v31i122.22729

Palavras-chave:

tecno-estrés, compromiso con la carrera, satisfacción con la vida, interacción trabajo-familia, Tecnologías de Información, Comunicación

Resumo

El Tecno-estrés se produce cuando las personas experimentan efectos psicosociales negativos por el uso de la tecnología y también demuestran valencia negativa asociada con el uso de las TIC. Se compone de cuatro dimensiones (incredulidad, fatiga, ansiedad, e ineficacia) que describen dos aspectos del tecno-estrés (tecno-ansiedad y tecno-cansancio). El objetivo de este estudio fue investigar la relación entre las dimensiones del tecno-estrés, compromiso con la carrera, satisfacción con la vida y la interacción trabajo-familia entre los profesionales de las TIC. También se consideraron variables como el sexo, la edad y la antigüedad en el empleo. La muestra se compuso de 234 individuos brasileños. Se encontró que el conflicto trabajo-familia y familia-trabajo se asociaron con una mayor tecno-fatiga y tecno-ansiedad, y una menor resiliencia en la carrera. También se detectaron diferencias de edad y género, lo que enfatiza en el papel de las organizaciones y la sociedad en reducir las desigualdades en el lugar de trabajo y apoyar mejores acciones preventivas

Downloads

Os dados de download ainda não estão disponíveis.

Biografia do Autor

Mary Sandra Carlotto, Universidade do Vale do Rio dos Sinos, Brasil

Psicóloga, mestre em Saúde Coletiva, doutora em psicologia social.

Docente do Pós-Graduação em Psicologia/PUCRS
Guilherme Welter Wendt, Goldsmiths, University of London, England.

Department of Psychology, Goldsmiths, University of London, England.
Alice P. Jones, Goldsmiths, University of London, England.

Department of Psychology, Goldsmiths, University of London, England.

Referências

Agogo, D., & Hess, T. J. (2015). Technostress and technology induced state anxiety: Scale development and implications. In Thirty Sixth International Conference on Information Systems, pp. 1-11. Fort Worth, Texas, EUA. Retrieved in: https://agogodavid.com/wp-content/uploads/2015/06/Agogo-and-Hess-ICIS-2015-Submit.pdf

Ahmad, U. N. U., Amin S. M., & Ismail, W. K. W. (2012). The relationship between technostress creators and organisational commitment among academic librarians. Procedia Social Behavior Science, 40, 182-186. DOI: https://doi.org/10.1016/j.sbspro.2012.03.179

Ayyagari, R., Grover, V., Purvis, R., (2011). Technostress: technological antecedents and implications. MIS Quarterly. 35(4), 831–858. DOI: https://doi.org/10.2307/41409963

Burke, M. S. (2009). The incidence of technological stress among baccalaureate nurse educators using technology during course preparation and delivery. Nurse Educational Today 29(1), 57–64. DOI: https://doi.org/10.1016/j.nedt.2008.06.008

Brod, C. (1984). Technostress: The human cost of the computer revolution. Addison Wesley Publishing Company.

Califf, C. B., Sarker, S., Sarker, S., & Fitzgerald, C. (2015). The Bright and Dark Sides of Technostress: An Empirical Study of Healthcare Workers. In Thirty Sixth International Conference on Information Systems, Fort Worth, p.1-12. Retrieved in https://pdfs.semanticscholar.org/106c/8d7e0f5b8494e95d2dd16b54fc3539a3b5b2.pdf

Carlotto, M. S., & Câmara, S. G. (2010). Tradução, adaptação e exploração de propriedades psicométricas da Escala de Tecnoestresse (RED/TIC). Psicologia em Estudo, 15(1), 157-164. DOI: https://doi.org/10.1590/S1413-73722010000100018

Carlotto, M. S. (2010). Fatores de risco do tecnoestresse em trabalhadores que utilizam tecnologias de informação e comunicação. Estudos de Psicologia, 15(3), 319-324. DOI: https://doi.org/10.1590/S1413-294X2010000300012

Carson, K. D., & Bedeian, A. (1994). Career commitment: Construction of a measure and examination of its psychometric properties. Journal of Vocational Behavior, 44(3), 237-262. DOI: https://doi.org/10.1006/jvbe.1994.1017

Çoklar, A., & Sahin, Y. (2011). Technostress levels of social network users based on ICTs in Turkey. European Journal of Social Sciences 23(2), 171-182.

Cohen, J. (1992). A power primer. Psychology Bulletin, 112(1), 155-159. DOI: https://doi.org/10.1037/0033-2909.112.1.155

Cohen, J. (1988). Statistical power analysis for the behavioral sciences. New Jersey: Hillsdale.

De Wet, W., Koekemoer, E., & Nel, J. A. (2016). Exploring the impact of information and communication technology on employees’ work and personal lives. SA Journal of Industrial Psychology, 42(1), 1-11. DOI: https://doi.org/10.4102/sajip.v42i1.1330

Diener, E., Emmons, R. A., Larsen R, & Griffin, S. (1985). The satisfaction with life scale. Journal of Personality Assessment, 49, 91-95. DOI: https://doi.org/10.1207/s15327752jpa4901_13

Grzywacz, J. G., & Marks, N. F. (2000). Family, work, work-family spillover, and problem drinking during midlife. Journal of Marriage Family, 62(2), 336-348. DOI: https://doi.org/10.1111/j.1741-3737.2000.00336.x

Giacomoni, C. H., & Hutz, C. S. (1997). A mensuração do bem-estar subjetivo: escala de afeto positivo e negativo e escala de satisfação de vida [Resumos]. In Sociedade Interamericana de Psicologia (org.), Anais XXVI Congresso Interamericano de Psicologia (p. 313). São Paulo, SP: SIP.

Gillard, H., Howcroft, D., Mitev, N., & Richardson, H. (2008). “Missing women”: Gender, ICTs, and the shaping of the global economy. Information Technology for Development 14(4), 262-279. DOI: https://doi.org/10.1002/itdj.20098

Goel, S., & Salganik, M. J. (2009). Respondent-driven sampling as Markov chain Monte Carlo. Stata Medical, 28(17), 2202–2229. doi: 10.1002/sim.3613 DOI: https://doi.org/10.1002/sim.3613

Harris, K. J., Harris, R. B., Carlson, J. R., & Carlson, D. S. (2015). Resource loss from technology overload and its impact on work-family conflict: Can leaders help? Computers in Human Behavior, 50, 411–417. doi: 10.1016/j.chb.2015.04.023 DOI: https://doi.org/10.1016/j.chb.2015.04.023

Iverson, R. D. (2000). The relationship between job and life satisfaction: evidence from a remote mining community. Human Relation, 53(6), 807-839. DOI: https://doi.org/10.1177/0018726700536003

Karr-Wisniewski, P., & Lu, Y. (2010). When more is too much: Operationalizing technology overload and exploring its impact on knowledge worker productivity. Computer Human Behavior, 26(5), 1061–1072. DOI: https://doi.org/10.1016/j.chb.2010.03.008

Kenski, V. M. (2003). Tecnologias e ensino presencial e a distância. Campinas: Papirus.

Lee, S. B., Lee, S. C., & Suh, Y. H. (2016). Technostress from mobile communication and its impact on quality of life and productivity. Total Quality Management & Business Excellence, 27(7-8), 775-790. DOI: https://doi.org/10.1080/14783363.2016.1187998

Leung, L., & Zhang, R. (2017). Mapping ICT use at home and telecommuting practices: A perspective from work/family border theory. Telematics and Informatics, 34(1), 385-396. DOI: https://doi.org/10.1016/j.tele.2016.06.001

London, M. (1983). Toward a theory of career motivation. Academy Management Review, 8(4), 620-630. DOI: https://doi.org/10.2307/258263

Magalhães, M. O. (2013). Propriedades psicométricas da versão brasileira da escala de comprometimento com a carreira. Psicologia Ciência e Profissão, 33(2), 303-317. DOI: https://doi.org/10.1590/S1414-98932013000200005

Paschoal, T., Tamayo, A. E., & Barham, E. J. (2005). Escala de interação trabalho-família. In: XXXII Reunião Anual da Sociedade Brasileira de Psicologia. Sustentação Científica da prática em Psicologia. Sociedade Brasileira de Psicologia. Florianópolis, Brasil, pp. 318-319.

Pocinho, M. D., & Garcia, J. C. (2008). Impacto psicosocial de la tecnología de información y comunicación (TIC): Tecnoestrés, daños físicos y satisfacción laboral. Acta Colombiana de Psicología, 11(2) 127-139.

Puig, R. F., & Pons, I. D. (2015). Preservar la salut teletreballant. Oikonomics, 4, 51- 57.

Ragu-Nathan, T. S., Tarafdar, M., & Ragu-Nathan, B. S. (2008). The consequences of technostress for end users in organizations: conceptual development and empirical validation. Information Systems Research, 19(4), 417-433. DOI: https://doi.org/10.1287/isre.1070.0165

Riedl, R., Kindermann, H., Auinger, A., & Javor, A. (2012). Technostress from a neurobiological perspective. Business & Information Systems Engineering, 4(2), 61–69. DOI: https://doi.org/10.1007/s12599-012-0207-7

Salanova, M., Cifre, E., & Martin, P. (1999). El proceso de ‘Tecnoestrés’ y estrategias para su prevención. Prevención, Trabajo y Salud, 1, 18-28.

Salanova, M., Llorens, S., Cifre, E., & Nogareda, C. (2004). Tecnoestrés: concepto, medida e intervención psicosocial. Nota técnica de prevención. Espanha: Centro Nacional de Condiciones de Trabajo.

Shah, M. M., Hassan, R., & Embi., R. (2011) Technological changes and its relationship with computer anxiety in commercial banks. In The 2nd International Research Symposium in Service Management. Yogyakarta, Indonesia.

Shu, Q., Tu, Q., & Wang,. K. (2011). The impact of computer self-efficacy and technology dependence on computer-related technostress: A social cognitive theory perspective. Int Journal of Human Computer Interaction, 27(10), 923–939. DOI: https://doi.org/10.1080/10447318.2011.555313

Tarafdar, M., Tu, Q., Ragu-Nathan, B. S., & Ragu-Nathan, T. S. (2007). The impact of technostress on role stress and productivity. Journal of Management Information Systems, 24(1), 301-328. DOI: https://doi.org/10.2753/MIS0742-1222240109

Tarafdar, M., Tu, Q., Ragu-Nathan, T. S., & Ragu-Nathan, B. S. (2011). Crossing to the dark side: examining creators, outcomes, and inhibitors of technostress. Communications of the ACM 54(9), 113-120. DOI: https://doi.org/10.1145/1995376.1995403

Valenduc, G. (2011). Not a job for life? Women’s progression, conversion, and dropout in ICT professions. International Journal of Gender, Science and Technology 3(2), 483-500.

Yan, Z., Guo, X., Lee, M. K. O., & Vogel, D. R. (2013). Understanding the linkage between technology features and technostress in telemedicine communication. Research in Progress, 9, 1-8.

Zacher, H., Heusner, S., Schmitz, M., Zwierzanska, M. M., & Frese, M. (2010). Focus on opportunities as a mediator of the relationships between age, job complexity, and work performance. Journal of Vocational Behavior, 76(3), 374-386. DOI: https://doi.org/10.1016/j.jvb.2009.09.001