Evaluating Student Satisfaction and Knowledge Transfer in Synchronous Online University Extension Courses after the Pandemic
DOI:
https://doi.org/10.15517/revedu.v49i2.870Keywords:
Student Satisfaction, Knowledge Transfer, Virtual Education, University Extension, PLS-SEM, Post-pandemicAbstract
This study aims to assess the overall satisfaction and perceived effectiveness of knowledge transfer in synchronous online courses delivered through post-pandemic university extension programs. The study employed a quantitative methodological design that entailed distribution of a questionnaire among 190 students enrolled in a teaching extension program at the University of Costa Rica. Data was analyzed through the Partial Least Squares Structural Equation Modeling (PLS-SEM) method and SmartPLS software. The results show that there is a robust correlation between knowledge transfer and overall satisfaction, emphasizing that teacher responsiveness significantly influences student satisfaction.
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