Abstract
To approach to humanization of pregnancy care from the perspective of pregnant users of a public hospital unit from Bogota, considering their experiences, concerns, fears and proposals. Qualitative study in which participated 20 pregnant women attended by the health services unit. It was implemented a workshop to obtain the information. A thematic analysis of the data was developed. Pregnant women assume pregnancies as "a blessing", despite having to face sometimes adverse situations; their fears was focused on the pains and complications of childbirth and the possibility of dying or losing their child; special needs are observed in adolescent pregnant women and in those with high obstetric risk. The participants propose to prioritize and speed up the attention to the pregnant women in the services, improve the information they receive, guarantee the accompaniment in the delivery and strengthen the listening, the trust and the good treatment to the users. According to the study's findings, pregnancy for the participants is a positive event that, however, involves moments of tension, fears and concerns, which fall especially on the upcoming of childbirth, which can be minimized by the health team's humanized action, strengthening their empowerment. In the level of quality of care, central aspects include opportunity in assistance, information to the users and accompaniment during childbirth. At the relational level, responding to the demand for warmth, listening and sureness in the treatment of users