Quality of the services of the Library of the Museum and Historical Archive of Portoviejo, Ecuador

Abstract

This work aims to evaluate the quality of library services at the Museum and Historical Archive Library of Portoviejo. A descriptive methodology was applied, with a mixed approach that incorporated documentary analysis, synthetic and inductive-deductive methods in interpreting the literature consulted, interviews with library staff, and the standardized LibQUAL+ test applied to a sample of users attending this institution. As a result, attention is required in addressing the three dimensions evaluated: affective value, the library as a place, and information control. Although the assessments in affective value are above average-high, the dimensions of the library as a place and information control present results below the average; it is necessary to address the indicators of these dimensions whose values are below 50 points. In conclusion, the feasibility of the tool applied to assess library activity from the users' criteria is highlighted, with proposed future lines of improvement aimed at better positioning this institution in terms of the quality of library services.