Implementación de la nueva gestión pública en Costa Rica: El caso de la solicitud, reposición y renovación de pasaportes en las oficinas del Banco de Costa Rica (2007-2014)

José Andrés Díaz González; Orlando Vega Quesada

doi:10.15517/aciep.v0i6.26097

Implementation of the new public management in Costa Rica: The case of the application, replacement and renewal of passports in the offices of the Bank of Costa Rica (2007-2014)

Authors

José Andrés Díaz González Author https://orcid.org/0000-0002-6063-086X
Orlando Vega Quesada Author

DOI:

https://doi.org/10.15517/aciep.v0i6.26097

Keywords:

New Public Management, Public administration, Reforms, Costa Rica, Burocracy

Abstract

This paper discusses about the implementation of a reform in the process of passport renewal and replacement in Costa Rica. This reform is consistent with the indications given by the new public management in order to improve the effi-ciency of services provided by the public administration. It is concluded that the reform was successfully implemented, due to two factors: first, it was designed to meet the needs of service users; and second, it counted on high-level political support, which facilitated the required coordination for service implementation between the involved institutions.